by Detlev Artelt | Nov 10, 2012 | Allgemein
Every year the ever-expanding technology in business communications presents new tools and new communication channels that accomplish everything not only considerably better but also much faster. But which communication channels do you really want to use in your daily...
by Detlev Artelt | Nov 2, 2012 | Allgemein
Due to demand and in cooperation with the Call Center Club we offer two additional dates in 2012 for the seminar “Multichannel in Contact Center“ Together with the Insitute for Customer Experience Management (i-cem), in cooperation with the Call Center Club and...
by Detlev Artelt | Okt 23, 2012 | Allgemein
5 questions on UCC Mr. Artelt, by means of the following questions, we would like to know how established Unified Communications & Collaborations are within the German market? Which communication channels do corporations nowadays apply as standard? What are the...
by Detlev Artelt | Sep 24, 2012 | Allgemein
Under the heading “Unified Communications – kostenfrei kennenlernen” the UC-specialist Swyx offers as of October 16th a threepart webinar series for end customers. Course instructor of the webinars will be author, consultant and UC-expert Detlev Artelt The UC-webinar...
by Detlev Artelt | Jun 15, 2012 | Allgemein
With the workshop series Kommunikation 4.0 the eco Association sets the target to explain the benefits of new trends and tools. By means of practical examples, typical settings and check lists the participants learn from workshop director Detlev Artelt which tools are...
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