InnovationsworkshopWorkshop-Facts

Inspire Customers – Neutral knowledge for your business. You will get sustainable and practical knowledge in all levels of business and communication regarding digitization. The workshop will show you which processes can be changed by digitization today and which can be helpfull in the future.

After this Workshop you will now:

  • the current trends in the field of digitization, communication and Big Data
  • how internal business processes can be further optimized
  • how to inspire / retain customers
  • how your company can enhance the future safety and attractiveness as an employer

The Workshop focuses on:
Der Zirkel der aixvox

infrastructure

  • External Networks
  • IT systems and concepts
  • workplace design as part of Smart Working
  • Branch Office Connectivity

communication processes

  • Internal communication
  • External Communications
  • Customer service through with Apps
  • Video in communication

Goals  

The workshop will be in an open format with 2 keynote speeches, concerning the following objectives:

  • A clear concept for optimum digitization in business
  • A long-term digital strategy
  • Short term and long term milestones
  • Focus on customer communication
  • Approaches to process redesign
  • presentation of the final result in an 8-point roadmap

Workshops topics

Internal Communication

  • The path to cloud computing
  • Workplace of the Future
  • Customer of the Future
  • Guidelines / Policy for use of new communication
  • Service Center rely on knowledge of the departments

 External communications

  • omni contact center
  • Self Service
  • WebRTC for customer communication
  • voice applications / biometric voice
  • Social media in customer service

Technology

  • Cloud based telephony (Lync, Skype 4 Business), VoIP
  • SAM
  • ACD –distribute calls and media
  • Big Data
  • WLAN
  • MPLS
  • Apps and Mobile-Platforms
  • Mobile Device Management (MDM)
  • Data security
  • language technology
  • Data protection

Ablauf des Workshops

midmorning

  • Introduction and objectives of the workshop
  • presentation of the current status
  • Presentation Topic A
  • Internal communication
  • External communications
  • Discussion and brainstorming
  • Lunch

afternoon

  • tour
  • Presentation Topic B
  • Plenum session
  • final discussion
  • Definition of 8 point Roadmap
  • Next Steps

Application/Book now:

send a request
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Innovation Workshop 24. May 2016
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