„Multichannel im Contact Center“ – additional dates in 2012

Due to demand and in cooperation with the Call Center Club we offer two additional dates in 2012 for the seminar “Multichannel in Contact Center“

Together with the Insitute for Customer Experience Management (i-cem), in cooperation with the Call Center Club and powered by Interactive Intelligence, aixvox will hold the workshop „Multichannel in Contact Centers“ in November in two more locations in Germany.

Dates and contents

Join our seminar on November 14th in Frankfurt or November 28th in Hamburg. You will be presented with valuable information and answers on the following topics around contact centers:

• What do customers demand?
• What can technology accomplish?
• Typical hurdles
• Real-life examples
• Approach from the consultant’s point of view

The workshop aims to explain the manifold channels that customers use nowadays and to convey the required background knowledge. Practical examples demonstrate how contact centers can optimally apply the plurality of channels.

The customer’s point of view

Today’s customers make use of all the contact channels. Internet and mobile data usage allow for chat, Facebook, Twitter and many more possibilities to establish contact. The outcome of these possibilities are new tasks and technological challenges for innovative contact centers. Aside from technology, however, agents need to be able to expediently operate different channels with the essential service level and the same quality as on the phone.

voice compass – (R)Evolution in der Kommunikation

The contents imparted during the workshop help you perform a quantum leap in your contact center and arrange an optimum customer service.

Charges

Profit from the Call Center Club’s special offer for your participation:

Regular price: 690 €

Club price: 390 €

In addition, you get the specialist book voice compass (R)Evolution in der Kommunikation worth 189€.

Agenda and subscription

For further information, the complete agenda and a registration form please refer to the Call Center Club’s website here.

After the seminar, you get the chance to attend the event “Club-Meeting “Mit dem Club in die Luft gehen!”” in Engelsbach where you can meet and network with other members.

We look forward to your participation and to an interesting seminar.