Only a strong team can be successful

What’s true to Jogi’s boys during the European championship is also true to our corporation. In order for you to be amongst the key players of your call center and to always play in the premier division, you need the right know-how and a good communication strategy. Let well-known experts coach you on topics regarding communication in contact centers, free wait loops or Social Media.


For this the Call Center Club in cooperation with the Call Center Verband (Call Center Association) hosts a training camp in the Esprit-Arena in Düsseldorf with a subsequent public broadcast of the German team’s first championship game.

Famous referees explain new game strategies in contact centers as well as the automation in defense.

Customer communication is like a penalty kick – Every kick another communication channel

Just before the championship game the Call-Center and UC-expert Detlev Artelt will coach you on the subject of “Kundenkommunikation ist wie Elf-Meter-Schießen – Jeder Schuss ein anderer Kommunikationskanal” (Customer communication is like a penalty kick – Every kick is another communication channel).

You will receive valuable information on

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  • Game strategy – Multichannel in Contact Centers
  • Goal keeper training – What does a Contact Center need today
  • Automation in defense – Attending costumers via machines

Take the opportunity to belong to the favorites and don’t stay offside any longer. All of the participants will additionally be entered into a draw for one specialist book “voice compass – (R)Evolution in der Kommunikation”.

After having been equipped for your game you can cross your fingers for the German team at the public broadcast.

With the voice compass team you get to purchase your ticket for the training camp and public broadcast at the discount price of 60€.

You can register on callcenterclub.de. Please enter “voice compass” as reason for the reduced price if you want to make use of it.

Detlev Artelt

Detlev Artelt

Detlev Artelt - CEO, Senior-Consultant, Blogger und Unified Communications & Collaborations Experte. Als Kommunikationsarchitekt und Technologie-Berater seit über 25 Jahren für einen besseren Kundenservice aktiv.

Weitere Beiträge - Website - Twitter - Facebook - LinkedIn - Google Plus

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